Welcome to ST.RANAC. These Terms of Use ("Terms") govern your access to and use of our website and any account you create with us. ST.RANAC is a small business handcrafting backpacks and bags in Sarajevo, Bosnia and Herzegovina. By using our website, you agree to these Terms. If you do not agree, please do not use the website.

1. Using our website

You may browse our shop freely. You agree to use the website lawfully and not to misuse it — for example, by attempting to disrupt the site, gain unauthorized access, or interfere with other users. We may change, suspend, or discontinue any part of the website at any time.

2. Your account

You can browse and place orders without an account. If you choose to create one, you may sign in using a social provider such as Google or Facebook. You are responsible for keeping access to your account secure and for activity that happens under it. Please let us know promptly if you believe your account has been used without your permission. We may suspend or remove accounts that are misused or that violate these Terms.

3. Products

Our products are handcrafted in small quantities. Because each piece is made by hand, slight variations in color, texture, and finish are natural and are not defects. We make every effort to display our products and their colors accurately, but we cannot guarantee that your screen shows them exactly. Product availability may change, and we may limit or discontinue items at any time.

4. Orders, pricing, and payment

Prices are shown on the website and may change without notice. Placing an order is a request to purchase; we may decline or cancel an order — for example, if an item is unavailable or a pricing error occurs.

We currently do not process online card payments through this website. Payment for orders is arranged separately after you place an order. We will confirm the details with you before your order is finalized.

5. Shipping, returns, and repairs

We arrange delivery of your order to the address you provide at checkout. We stand behind our products: if a defect in material or craftsmanship occurs, we will repair it. If you have any issue with your order, contact us and we will do our best to make it right.

6. Intellectual property

All content on this website — including the ST.RANAC name, logo, product designs, images, and text — belongs to ST.RANAC or its owners and is protected by applicable laws. You may not copy, reproduce, or use it for commercial purposes without our written permission.

7. Disclaimers and limitation of liability

Our website is provided on an "as is" and "as available" basis. While we work to keep it accurate and available, we do not guarantee that it will always be error-free or uninterrupted. To the fullest extent permitted by law, ST.RANAC is not liable for any indirect or incidental damages arising from your use of the website.

8. Governing law

These Terms are governed by the laws of Bosnia and Herzegovina.

9. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. By continuing to use the website after changes take effect, you agree to the updated Terms.

10. Contact us

If you have any questions about these Terms, contact us at [email protected]. Please also review our Privacy Policy to understand how we handle your information.