This Privacy Policy explains how ST.RANAC ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website, place an order, or sign in to an account. ST.RANAC is a small business handcrafting backpacks and bags in Sarajevo, Bosnia and Herzegovina. We are committed to handling your data responsibly and collecting only what we genuinely need.

1. Information we collect

• Browsing data. You can browse our shop without an account. We collect basic, anonymous usage data through cookies and analytics tools (see "Cookies and analytics" below).
• Order information. When you place an order, we collect the details you provide at checkout — your name, email address, phone number, and shipping address — so that we can prepare and deliver your order.
• Account information (social sign-in). If you choose to create an account and sign in with a social provider such as Google or Facebook, that provider shares a limited part of your profile with us: your name, email address, profile picture, and a unique account identifier. We use this only to identify your account. We never receive or store your password for that provider. Some providers (for example, Facebook) may not always share an email address, depending on your settings with them.

2. How we use your information

• To create and manage your account and let you sign in securely.
• To process, prepare, and deliver your orders, and to contact you about them.
• To respond to your questions, support requests, and other inquiries.
• To operate, maintain, and improve our website.

We do not use the information we receive from social sign-in (such as Google or Facebook) for advertising, profiling, or any purpose other than identifying your account on our website.

3. Online payments

We currently do not process online card payments through this website, and we do not collect or store payment card details. Payment for orders is arranged separately. If we introduce online payments in the future, we will update this policy and describe how payment data is handled before doing so.

4. How we share your information

We do not sell, rent, or trade your personal information. We share it only when necessary to run our shop, and only with:

• Service providers that help us operate — for example, our identity provider for secure sign-in, our email provider for order confirmations, and delivery/courier services to ship your order.
• Authorities where we are legally required to do so, or to protect our rights and the safety of others.

5. Cookies and analytics

We use essential cookies that are required for the site and for keeping you signed in. We also use third-party analytics tools — Google Analytics and the Meta (Facebook) Pixel — to understand how our site is used and to improve it. These tools may set their own cookies and process data according to their own privacy policies. You can control or block cookies through your browser settings, though some parts of the site may not work as intended without them.

6. Data retention

We keep your information only for as long as needed for the purposes described above — for example, to maintain your account while it is active, or to keep order records for as long as required for our legitimate business and legal obligations. When information is no longer needed, we delete it.

8. Children's privacy

Our website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes will be communicated where appropriate.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact us at [email protected].